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Hotel & Luxury Villas' Guests AI Concierge Journey
Elevate your hospitality experience with an AI-powered concierge that anticipates and fulfills guest needs at every touchpoint
Inquiry
24/7 intelligent responses to guest inquiries across all channels
Booking Assistance
Streamlined reservations with personalized room recommendations
Pre-Arrival Welcome
Proactive communication and travel arrangement assistance
On-Arrival Concierge
Personalized welcome and instant support during the stay
Post-Stay Feedback
Automated feedback collection and guest relationship nurturing
Comprehensive Hotel Management Features
Room Management
- Smart room allocation
- Automated check-in/out
- Real-time availability updates
- Maintenance scheduling
Guest Services
- 24/7 virtual concierge
- Multi-language support
- Activity bookings
- Transportation arrangements
Experience Enhancement
- Personalized recommendations
- Special occasion management
- Local experience curation
- Loyalty program integration
Seamless Integration
Lumi works perfectly with your existing hotel management systems and enhances their capabilities
- Property Management Systems (PMS)
- Channel Managers
- Revenue Management Systems
- Point of Sale (POS)
- Customer Relationship Management (CRM)
Ready to Transform Your Guest Experience?
Join leading hotels and luxury villas that trust Lumi to deliver exceptional service
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